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What should I do if my package arrives damaged?
Fortunately, damage during shipping is very rare.
We take care when preparing every order for shipment and use protective packaging, including bubble packaging when appropriate, to help products arrive safely. In our experience, it is unusual for an order to arrive damaged.
In the unlikely event that something is damaged during shipping, please let us know. We want you to receive your Longevity Premier order in good condition, and we will work with you to make it right.
What should I send us?
Please contact customer service and provide:
- Your order number
- Your name
- A brief description of what happened
- Clear photographs showing the damaged product
- When possible, photographs of the shipping box and protective packaging, especially if there is visible damage
The photographs help us understand what happened, confirm the shipping damage, and process your replacement as quickly as possible.
We will replace products damaged during shipping
Once we have reviewed the information and confirmed the shipping damage, we will provide a replacement for the affected products at no additional cost.
There is no charge for the replacement product or replacement shipping.
If we need the damaged product returned, we will provide a prepaid return shipping label so you will not have to pay the return shipping cost.
Please keep the damaged product, shipping box, and original packaging until our team has reviewed the situation and let you know whether anything needs to be returned. Replacement requests are subject to review and our applicable return and replacement terms.
We are here to help
We carefully package our orders because we want every product to reach you safely. Shipping damage is uncommon, but we understand that unexpected things can occasionally happen while a package is in transit.
If your order arrives damaged, simply send us the information and photographs so we can review what happened and take care of the situation for you.
Email: CS@LongevityPremier.com
