Longevity Premier Nutraceuticals Inc.
Comprehensive Website Terms Privacy Notice and Consumer Policies
Effective Date: September 14, 2026
Important dispute notice. Sections 34 through 37 contain an agreement to arbitrate most disputes on an individual basis, a waiver of class and representative proceedings, a jury trial waiver, and a contractual limitations period. Section 36 explains how to opt out of arbitration within 30 days. These provisions materially affect legal rights.
These terms govern the Longevity Premier website, retail purchases, subscriptions, returns, digital content, communications, reviews, privacy practices, tracking technologies, and related consumer programs. Transaction specific disclosures and legally required point of collection notices supplement these terms. Applicable law controls over an inconsistent provision only to the extent of the inconsistency.
Part One Contract Formation and Site Use
1. Parties Scope and Defined Terms
These Comprehensive Website Terms, Privacy Notice, and Consumer Policies, including every notice and schedule incorporated by reference into a transaction, are a legally binding agreement between the person or entity using the Services and Longevity Premier Nutraceuticals Inc., a Delaware corporation.
The Company may be referred to as Longevity Premier, the Company, we, us, or our. The user may be referred to as you, your, customer, purchaser, visitor, subscriber, reviewer, or user as the context requires.
Services means longevitypremier.com, account and subscription portals, checkout, order tracking pages, chat, telephone and text support, email communications, digital content, products, subscriptions, loyalty or referral programs, and related features controlled by or provided for Longevity Premier.
Content means all text, data, images, graphics, audio, video, software, downloads, product information, educational material, and other material made available through the Services.
Order means an accepted purchase of goods, digital content, or services.
Applicable law means a law that validly applies to the relevant person, transaction, conduct, or jurisdiction and cannot lawfully be varied by agreement.
Retail purchases through a marketplace, retailer, distributor, or other seller are governed by that seller for ordering, payment, delivery, and returns. The health, safety, intellectual property, and authorized use provisions of this document continue to apply to Longevity Premier products regardless of the sales channel to the extent permitted by law.
Wholesale, distributor, private label, contract manufacturing, bulk ingredient, and other business transactions are governed first by their applicable written commercial terms.
2. Acceptance Eligibility and Authority
You accept this agreement by clicking an assent control, creating an account, placing an Order, enrolling in a subscription or program, starting a recorded chat after notice, accessing Digital Content, submitting User Content, or otherwise using the Services after these terms are made available.
If you do not agree, do not use the Services. A privacy notice is an acknowledgment of practices and does not purport to obtain consent where Applicable Law requires a separate affirmative act.
You represent that you are at least 18 years old and have legal capacity to contract. If a higher age of majority applies, you represent that you have attained that age.
If you act for an entity or another person, you represent that you possess authority to bind that entity or person.
The Services and products are directed to adults. Products must not be administered to a child unless the label permits it and a qualified health professional advises it.
3. Order of Precedence and Interpretation
The following order governs an inconsistency concerning a transaction: mandatory law; transaction specific terms affirmatively presented and accepted at checkout; product or promotion specific terms clearly disclosed before purchase; the subject specific section of this document; and then other Site content.
A later version applies prospectively unless Applicable Law permits and the Company expressly elects to apply it to an earlier matter. A favorable exception in one matter does not amend this agreement or require a similar exception in another matter.
Except where Applicable Law assigns a determination to another person, the Company determines factual questions under this agreement after considering information it regards as relevant.
Terms such as eligible, reasonable, satisfactory, comparable, excessive, suspicious, material, misuse, defect, damage, and commercially reasonable require a contextual determination.
Where this agreement states that the Company may act, the Company retains discretion whether, when, and how to act. That discretion will be exercised in good faith and will not eliminate a nonwaivable right.
Including means including without limitation. Or is inclusive. Singular terms include the plural and conversely. A reference to a statute includes amendments and successor provisions. Headings assist navigation and do not limit operative text. No ambiguity will be construed against a party solely because that party or its adviser drafted the language.
4. Accounts Credentials and Security
You must provide accurate, current, and complete information. You must maintain the confidentiality of credentials and promptly update contact, shipping, and payment information.
You are responsible for activity conducted through your account to the extent permitted by law. Notify us promptly of suspected unauthorized access.
We may require authentication, identity verification, payment verification, or additional information before allowing account access or processing a transaction.
We may consolidate duplicate accounts, correct apparent errors, restrict functionality, suspend access, reset credentials, or terminate an account when reasonably necessary to protect the Company, a user, a payment provider, a carrier, a vendor, or the integrity of the Services.
We may refuse account creation or restoration. These rights do not require us to monitor an account or prevent every unauthorized use.
5. Electronic Records Communications and Signatures
You consent to receive agreements, disclosures, notices, receipts, confirmations, and other records electronically at the email address, telephone number, account portal, or Site location associated with you.
An electronic record satisfies a requirement that a communication be in writing to the extent permitted by law. Clicking an assent control, typing a name, submitting an Order, or completing another designated electronic process constitutes an electronic signature.
You are responsible for maintaining equipment and software capable of accessing, displaying, downloading, and retaining electronic records.
You may withdraw consent to electronic delivery by contacting us. Withdrawal may require closure of an online account or cessation of a feature that depends on electronic records. Transactional communications may continue despite an opt out from marketing.
6. Availability Changes and Suspension
The Company may add, remove, modify, suspend, or discontinue any Service, feature, product, price, promotion, territory, or method of access at any time. We do not promise continuous availability.
We may establish or modify eligibility criteria, quantity limits, technical requirements, and operational rules. Changes do not alter an accepted Order except as stated in the subscription terms or permitted by law.
We may perform maintenance, respond to security events, comply with law, address supply constraints, or restrict access without advance notice.
We are not liable for an interruption, delay, error, loss of access, or discontinuation except to the extent liability cannot be excluded.
7. Prohibited Conduct and Protective Measures
You shall not use the Services to violate law or another person's rights; impersonate another person; submit false information; interfere with security or operation; introduce malicious code; probe or test vulnerabilities without written permission; scrape, crawl, index, harvest, extract, copy, or monitor data by automated means; train or evaluate an artificial intelligence model using Content; evade access, geographic, quantity, pricing, promotional, or account controls; create coordinated or duplicate accounts; conduct card testing; engage in fraudulent payment disputes; manipulate reviews or referrals; resell retail products without authorization; reverse engineer software; frame or mirror the Services; or assist another person in doing so.
We may use technical, contractual, and investigative measures to prevent or respond to suspected misuse. These measures may include rate limits, device and account linking, payment verification, cancellation, withholding shipment, suspension, termination, preservation of evidence, referral to vendors or authorities, and recovery of losses where permitted by law.
We may act before completing an investigation when reasonably necessary to prevent loss or protect users, product integrity, or the Services.
8. Third Party Services and Links
The Services depend on independent providers for hosting, payment, fraud screening, subscriptions, fulfillment, shipping, order tracking, reviews, rewards, communications, analytics, advertising, and other functions.
Those providers may impose separate terms and privacy practices. The Company is not responsible for a third party service, content, product, statement, availability, security practice, or act outside the Company's control.
A link, integration, or reference does not constitute endorsement. You use an independent service at your own risk, subject to any nonwaivable right.
Part Two Commerce Subscription Shipping and Returns
9. Product Information Health Notice and Individual Responsibility
Longevity Premier products are dietary supplements and are not drugs. Statements concerning dietary supplements have not been evaluated by the United States Food and Drug Administration. The products are not intended to diagnose, treat, cure, or prevent any disease.
The DSHEA disclaimer displayed with a structure or function claim forms part of the applicable product presentation.
Content is general educational information. It is not medical, nutritional, diagnostic, treatment, pharmacy, or other professional advice.
No physician patient, pharmacist patient, fiduciary, or professional relationship is created.
A reference to research, an ingredient, a traditional use, a biological process, or a health topic does not establish that a product will produce a clinical result. Individual results vary.
Read the physical label before use. The label, including the Supplement Facts panel, directions, warnings, allergen statements, lot information, and expiration or best by date, controls over an inconsistent Site description.
Consult a qualified health professional before use, particularly if you are pregnant, nursing, planning surgery, under medical care, have a condition, experience symptoms, or use medication or another supplement.
Do not delay care or stop, start, or modify treatment based on Content, a review, or customer service communication.
You are responsible for determining whether a product is suitable for you and lawful at the delivery destination. You assume risks inherent in using a lawful dietary supplement in accordance with its label, except for risks that Applicable Law does not permit you to assume.
Taste, color, odor, capsule appearance, packaging, or natural ingredient variation is not necessarily a defect if the product conforms to its label and applicable specifications.
We do not warrant the authenticity, storage conditions, chain of custody, remaining shelf life, or condition of a product obtained from an unauthorized reseller.
Any California Proposition 65 warning or other legally required warning displayed with a product or shipment forms part of the product information. A warning is not an admission that a product is unsafe or that an exposure exceeds a lawful threshold.
10. Product Descriptions Availability Pricing and Errors
We attempt to present products and Content accurately. We do not warrant that descriptions, images, colors, ingredient summaries, research summaries, inventory indicators, comparisons, pricing, or other Content is complete, current, or error free.
Formulations, sourcing, capsule counts, packaging, and labels may change. Products and offers are void where prohibited and remain subject to availability, geographic restrictions, quantity limits, and our acceptance.
Prices are stated in the currency shown at checkout. Taxes, duties, shipping, handling, insurance, and other charges are additional unless expressly included.
A financial institution or payment provider may impose conversion or processing charges for which we are not responsible.
We may correct an error, withdraw an offer, limit quantities, or cancel an affected Order before shipment. If we cancel after collecting payment, we will return the amount collected for the cancelled item as required by law.
Comparison prices, discounts, bundles, gifts, free shipping, coupons, rewards, and other promotions are subject to disclosed eligibility, duration, inventory, combination, household, account, and redemption limits.
We may interpret and enforce promotion terms, correct mistakes, cancel abusive redemptions, and recover benefits obtained through fraud or material error. A promotion has no cash value and does not create a future entitlement.
11. Orders Payment and Contract Formation
An Order submission is an offer to purchase. An automated acknowledgment confirms receipt and is not acceptance. We accept an Order when we ship the physical product or make paid Digital Content available.
We may refuse or cancel an Order before acceptance for any lawful reason. Grounds may include inventory, errors, payment failure, verification failure, location restrictions, suspected resale, suspected fraud, abusive conduct, or a legal or safety concern.
You authorize the Company and its payment providers to obtain authorization and charge the payment method for all disclosed amounts. You represent that you are authorized to use the method.
Payment credentials may be tokenized and processed by payment providers. We do not represent that we possess or control full card numbers processed by those providers.
Account updater services may supply updated credentials where permitted by the issuer and network rules.
We may request identity, address, authorization, or other verification. We may delay, divide, consolidate, reroute, or cancel fulfillment while verification is pending.
A declined, reversed, returned, or disputed payment does not discharge a valid obligation. We may suspend the Order, account, subscription, refund, reward, or other benefit pending resolution. We may recover amounts lawfully due and reasonable collection costs where permitted.
12. Subscribe and Save Automatic Renewal Terms
Enrollment. When you select Subscribe and Save, choose an available frequency, affirmatively accept the renewal disclosure, and complete checkout, you enroll in an automatically renewing subscription.
The subscription continues until cancelled. The payment method on file will be charged for each renewal Order at the price, discount, frequency, tax, shipping, and other terms disclosed at enrollment or subsequently changed under this Section. Select a one time purchase if you do not agree to recurring charges.
Acknowledgment and records. We will provide an electronic acknowledgment containing or linking to the material subscription terms and cancellation method.
We may retain the enrollment presentation, assent record, timestamp, customer identifier, renewal terms, notices, and account activity as evidence of authorization. You must keep your contact and payment information current.
Renewal and billing. A renewal is processed on or about the scheduled date. The date may move because of weekends, holidays, inventory, payment retries, carrier operations, or administrative processing.
We may send a reminder before renewal when required by law or as a courtesy. Failure to receive a courtesy reminder does not cancel a renewal that was otherwise properly authorized. Renewal reminders do not replace your responsibility to manage the subscription.
Payment failures. If a charge fails, we may retry it, use account updater information, request a different method, delay shipment, pause the subscription, or cancel it.
We may determine the timing and number of retries subject to payment network rules and law. A paused subscription may remain capable of reactivation after payment information is updated.
Management and cancellation. You may use the self service portal at account.longevitypremier.shop to skip, pause, change, or cancel a subscription.
You may also request cancellation through cs@longevitypremier.com or 1 877 529 1118 .
A request becomes effective when received and processed through a method we offer, subject to any earlier effective time required by law. A change submitted after a renewal Order has entered processing ordinarily applies to the next renewal.
Cancellation prevents future renewals. It does not automatically recall, cancel, return, or refund an Order already processed.
Changes. We may change price, discount, shipping treatment, frequency options, product configuration, or these terms prospectively.
We will provide the notice and obtain any affirmative consent required by Applicable Law.
A reformulated, repackaged, or discontinued product may be replaced with an updated or comparable product only after any consent required by law. We may instead delay or cancel the affected item. A reactivated subscription uses the terms then offered.
Eligibility and termination. Subscriptions are for personal or household use unless we approve otherwise. We may limit quantities or the number of subscriptions.
We may suspend or terminate a subscription because of nonpayment, returned shipments, unavailability, regulatory restrictions, suspected resale, promotional abuse, fraud, or other material breach.
No minimum number of shipments or early cancellation fee applies unless separately and conspicuously disclosed before enrollment.
13. Shipping Delivery Title and Risk
Processing and delivery dates are estimates unless expressly identified as guaranteed. We may choose or change a carrier, service level, route, fulfillment location, packaging, or shipment division.
We may require a signature, identity check, secure location, or other delivery control. The federal Mail Internet or Telephone Order Merchandise Rule and other mandatory shipment rights remain applicable.
To the fullest extent permitted by law, title passes when goods are tendered to the carrier. Risk of loss passes at the time provided by Applicable Law and the nature of the shipment contract.
A carrier delivery scan, photograph, signature, global positioning record, or comparable carrier record is rebuttable evidence of delivery.
We may investigate a reported loss, misdelivery, theft, or damage and require address confirmation, photographs, packaging, a signed statement, carrier cooperation, or other reasonable evidence.
We may replace, reship, credit, refund, or deny a delivery claim after review.
We are not responsible for loss after proper delivery, theft after delivery, an incorrect address provided by the customer, an unsafe delivery instruction, failure to retrieve a package, carrier access limitations, or a customs refusal not caused by us, except where law provides otherwise.
For an international Order, the purchaser is the importer of record unless the checkout expressly states otherwise. The purchaser is responsible for legality, permits, duties, taxes, brokerage, customs, inspection, seizure, reentry, and destination requirements.
We may refuse a destination or product, request documentation, or cancel an Order. An international Order is generally final sale, subject to mandatory withdrawal, conformity, defect, and refund rights.
You may not purchase, export, reexport, transfer, or receive products or technology in violation of United States export controls, sanctions, embargoes, or restricted party rules.
You represent that you are not located in a comprehensively sanctioned territory and are not a prohibited or restricted person. We may screen, hold, reject, report, or cancel a transaction to comply with law.
14. Return Authorization and Eligibility
The standard voluntary return program applies only to eligible United States retail Orders purchased directly through longevitypremier.com.
The purchaser may request review within 90 days after the original purchase date. A timely request preserves only an opportunity for review. It does not establish eligibility or guarantee a refund. We may consider a late request as a goodwill exception without creating precedent.
A return requires a Return Authorization issued by us. Authorization permits shipment of identified goods for inspection. It is not final approval.
Unless the authorization provides otherwise, the customer must tender the return to the designated carrier within 14 days. Returns must be sent only to the address stated in the authorization. Do not send returns to our business correspondence address.
We may require an order number, proof of purchase, identity verification, reason, photographs, video, lot and expiration information, quantity, condition, shipping record, signed statement, or other relevant evidence.
Failure to provide requested information may delay or prevent approval. Returned goods must correspond to the Order and authorization. They must include required containers, labels, packaging, components, documents, and promotional items.
For one bottle or container, an opened unit may be eligible if less than one half of the original contents has been used and the remainder is returned.
For several units of the same product, no more than one unit may be opened and all other returned units must remain sealed.
For an Order containing different products, no more than one unit in the entire Order may be opened unless we approve otherwise.
We may estimate use through count, weight, fill level, photographs, purchase history, or inspection.
Expired, empty, altered, substituted, mixed, contaminated, improperly stored, materially incomplete, or customer damaged goods are not eligible for the standard program.
Gift cards, clearance or final sale goods, free gifts, fees, services, shipping protection, wholesale goods, bulk ingredients, private label goods, custom goods, special Orders, and goods purchased from another seller are not eligible unless a specific written term or mandatory law provides otherwise.
15. Return Shipping Inspection Refunds and Exchanges
Except for a verified error attributable to the Company or a right provided by law, the customer bears return shipping, packaging, insurance, customs, and carrier compliance costs and bears risk until we receive the authorized return.
A prepaid label provided as a courtesy may be deducted if disclosed when issued. A carrier acceptance record does not establish package contents or condition.
A return is incomplete until received, identified, and inspected. An unauthorized, misdirected, unidentified, or nonconforming return may be refused, delayed, returned at the sender's expense, or held for instructions.
Where permitted by law, goods may be disposed of after 30 days following reasonable notice if the sender fails to provide instructions and required payment.
The starting refund amount is the price actually paid for eligible goods. Original shipping, handling, expedited service, package protection, and similar charges are not refundable unless the return results from our verified error or law requires otherwise.
We may recalculate bundles, quantity discounts, free shipping thresholds, gifts, rewards, coupons, and other promotions after a partial return. We may deduct the disclosed value of an unreturned promotional item.
Where permitted by law, we may apply a reasonable restocking, processing, or loss in value deduction of up to 35 percent for missing components or packaging, customer damage, repeated opened product returns, unusual handling costs, or misuse.
No deduction applies to a qualifying Company error where prohibited. Taxes will be adjusted as required. A gift card or split payment may be credited in the original proportions or through another lawful method.
Approved refunds are ordinarily initiated within 10 business days after inspection and final approval. We may wait for receipt or acceptable proof of return where law permits.
Refunds ordinarily go to the original payment method. If that method cannot accept a credit, we may use store credit, replacement, or another lawful method. Posting time is controlled by the financial institution.
We do not ordinarily exchange an eligible product for a different product.
For a verified damaged, defective, incorrect, or missing item, we may select a commercially reasonable remedy from replacement, reshipment, components, store credit, refund, or another agreed solution. Availability applies.
If law gives the customer a specific remedy or election, that law controls.
16. Product Damage Defects Adverse Events and Recalls
Visible transit damage, an incorrect item, or a missing item must be reported within seven days after delivery. A latent defect must be reported promptly after discovery and before the labeled expiration date.
The customer must preserve the goods, carton, packaging, labels, and other evidence until instructions are provided.
We may require photographs, video, lot information, carrier inspection, return, or other reasonable evidence.
A claim may be denied if evidence is insufficient, goods were discarded contrary to instructions, the condition resulted from customer handling or storage, or the claim conflicts with reliable order, manufacturing, or carrier records.
Failure to achieve a desired health or wellness result is not a defect. A remedy does not constitute an admission of defect, causation, liability, or legal obligation beyond the remedy provided.
If an adverse event is suspected, stop use and seek appropriate medical advice. Call emergency services for an emergency.
Report the event promptly to cs@longevitypremier.com or 1 877 529 1118 .
We may request remaining product, packaging, lot information, use history, medication information, medical information voluntarily provided, permission to follow up, and other information required for a safety assessment or regulatory report.
Do not return a recalled or potentially unsafe product until instructed. We may require preservation, return, quarantine, or safe disposal.
Part Three Content Reviews Intellectual Property and Communications
17. Digital Content and Limited License
Upon lawful acquisition of an ebook, guide, tracker, log, or other Digital Content, we grant a personal, limited, revocable, nonexclusive, nontransferable license to access and use one copy for private, noncommercial purposes.
No ownership transfers. You may not reproduce beyond lawful personal use, distribute, resell, sublicense, publish, publicly display, translate, modify, create derivative works, remove notices, or use Digital Content to train or evaluate a model without written permission.
Paid Digital Content is final sale when access is enabled, a link is delivered, or content is accessed, subject to mandatory law.
If a file is defective, notify us promptly and allow a reasonable opportunity to provide a working copy.
Complimentary Digital Content is provided as is and may be changed or withdrawn.
Where a withdrawal right can be lost upon immediate digital performance, you request immediate performance and acknowledge loss of that right to the extent the checkout obtains the consent required by law.
18. Intellectual Property and Rights Reservation
The Services and Content are owned by or licensed to the Company and are protected by copyright, trademark, trade dress, patent, trade secret, database, unfair competition, and other laws.
Longevity Premier, associated logos, product names, label designs, and distinctive presentation are Company marks or trade dress whether registered or not. All rights not expressly granted are reserved.
We grant a limited, revocable, nonexclusive, nontransferable license to access the Services for lawful personal shopping and informational use.
You may truthfully identify a genuine product in lawful commentary. No other use of a Company mark, Content, formulation, photograph, label, or data is authorized. A license terminates automatically upon breach.
Copyright notices may be sent to the business correspondence address or cs@longevitypremier.com with sufficient information to identify the work, material, location, complaining party, good faith belief, accuracy, authority, signature, and any other information required by 17 USC 512.
We may remove material, notify the user, process a valid counter notice, terminate repeat infringers, and preserve evidence.
19. User Content License and Responsibility
User Content includes a review, rating, testimonial, photograph, video, question, answer, comment, message, suggestion, idea, formula proposal, or other submission.
You retain ownership, subject to the license granted here.
You grant the Company Parties a worldwide, perpetual, irrevocable, royalty free, fully paid, transferable, and sublicensable license to host, store, reproduce, adapt, edit for format or compliance, translate, publish, distribute, display, perform, create derivative works from, and otherwise use User Content and the submitted display name and general location in any media for lawful business purposes without further notice or compensation.
You waive moral rights to the extent permitted.
You represent that you are at least 18, own or control necessary rights, provide a genuine and truthful account, disclose material connections, possess consent from identifiable persons, and do not violate law, confidentiality, privacy, publicity, intellectual property, contract, or other rights.
You remain responsible for User Content. We have no obligation to treat unsolicited ideas as confidential, evaluate them, compensate for them, or refrain from using similar ideas independently developed or received elsewhere.
20. Reviews Testimonials Endorsements and Social Proof
Reviews and testimonials express individual experiences. They are not Company promises, typical result representations, medical advice, or guarantees.
We may publish, decline, delay, investigate, label, edit for privacy or legal compliance, move, sort, feature, deidentify, or remove User Content under neutral moderation standards.
We do not promise publication. We will not condition publication or removal on whether a genuine review is favorable.
We may reject or remove content that is false, unverifiable, duplicated, automated, generated without a genuine underlying experience, irrelevant, promotional, obscene, threatening, discriminatory, defamatory, infringing, unlawful, privacy invasive, submitted under a false identity, associated with undisclosed compensation, or inconsistent with product safety or dietary supplement law.
We may remove disease treatment claims, medication change statements, unsafe dosing advice, or clinical result claims that the Company could not lawfully adopt. We may preserve the remainder with an explanatory notation.
An incentive may be offered only for an honest review without regard to sentiment.
Any material connection, including free goods, discounts, rewards, commissions, employment, family relationship, affiliate status, or other benefit, must be clearly and conspicuously disclosed.
The Company does not authorize fake reviews, purchased positive reviews, sentiment conditioned incentives, review suppression, or misrepresentation that a Company controlled review site is independent.
An influencer, affiliate, distributor, contractor, or partner must make clear disclosures near the endorsement, use only substantiated claims authorized in writing, comply with platform tools and law, and correct or remove noncompliant content promptly.
We may monitor, require correction, withhold compensation, terminate access, seek indemnity, or exercise other contractual remedies.
Review statistics, verified purchase labels, popularity notices, scarcity statements, and bestseller designations must be based on records and displayed with material qualifications.
21. Communications Email and Text Terms
You consent to transactional communications reasonably related to an Order, subscription, account, safety matter, request, or existing business relationship.
Marketing email or text consent is separate where required. Consent to marketing is not a condition of purchase.
You represent that a telephone number or email address provided belongs to you or that you are authorized to use it. You must notify us if the number or address changes ownership.
Marketing texts may be sent through automated technology where the disclosure and consent permit. Message frequency may vary. Message and data rates may apply.
Reply STOP to stop marketing texts and HELP for help, or contact customer service. We may send a final confirmation. We will process revocation through any reasonable method required by law.
Opting out of marketing does not stop necessary transactional, safety, account, or legally required communications.
Email pixels and tracked links may record delivery, opening, clicking, device, and approximate location information as stated in Section 28.
You may limit this by disabling remote image loading or unsubscribing. We do not guarantee receipt, timing, or security of an electronic communication.
22. Chat Call Recording and Electronic Communications Consent
A chat may be transmitted, recorded, stored, and reviewed by the Company and a service provider for support, quality, training, security, and legal purposes.
Where required by law, the Company will provide a specific notice and obtain the required consent before enabling a recorded chat.
Do not submit full payment credentials, passwords, or detailed medical records. An automated assistant, if used, does not provide medical advice.
A telephone call may be monitored or recorded after an audible notice. If you do not consent, discontinue the call and use email.
Notice will be provided before recording where required. Continuing after notice constitutes consent to the extent permitted by law. A jurisdiction requiring all party consent controls.
Call or chat consent does not authorize marketing beyond the scope of any separate marketing consent.
23. Accessibility and Accommodations
We seek to make the Services reasonably accessible. Accessibility depends in part on browsers, devices, operating systems, assistive technologies, and third party applications outside our control.
If you encounter a barrier or require a policy in another reasonably available format, contact cs@longevitypremier.com or 1 877 529 1118 and identify the page, feature, and requested assistance.
We may select an effective reasonable method of assistance. Nothing in this Section limits a right under Applicable Law.
Part Four Privacy and Tracking Notice
24. Privacy Scope Roles and Definitions
Sections 24 through 33 describe how the Company collects, uses, discloses, retains, and protects Personal Information when a person interacts with the Services.
Personal Information means information that identifies, relates to, describes, is reasonably capable of association with, or could reasonably be linked to a person, household, device, or account.
It excludes information lawfully treated as public, deidentified, or aggregated.
Processing includes collection, use, storage, disclosure, analysis, deletion, and other handling.
The Company is the controller or business for information it determines how and why to process.
Vendors may act as processors, service providers, contractors, independent controllers, or third parties depending on the function and law.
This notice does not govern an independent marketplace, social platform, payment network, or website not controlled by us. Their notices apply to their processing.
25. Categories of Information Collected
Identifiers. Name, alias, account name, postal address, email address, telephone number, Internet Protocol address, device and cookie identifiers, customer number, and similar identifiers.
Customer and payment records. Billing and shipping information, payment token, payment method type, partial account information supplied by a processor, transaction records, signatures, and customer service records.
Commercial information. Products viewed, searched, considered, purchased, returned, or reviewed; subscriptions; cart and checkout activity; rewards; promotions; referrals; preferences; and transaction history.
Internet and device activity. Browser, operating system, language, screen, network, referring page, pages and links used, dates and times, search terms, approximate location derived from Internet Protocol address, interaction events, and diagnostic data.
Communications and content. Email, text, chat, form, telephone recording, review, rating, photograph, survey, support request, and other submitted content.
Business information. Company identity, title, tax information, resale documentation, trade references, order volume, and other information associated with a wholesale, distributor, private label, or business relationship.
Inferences. Likely product interests, fraud or risk indicators, customer preferences, and other inferences derived from activity.
Sensitive information. Credentials, payment authentication information processed by providers, and health interests or information voluntarily disclosed or reasonably inferable from product activity, subject to Sections 29 and 30.
We do not intentionally collect precise geolocation, biometric templates, genetic information, or government identification from ordinary retail visitors.
A business applicant or a person exercising a right may provide tax, identity, authorization, or verification information where reasonably necessary.
We may collect information not listed above after providing any notice or obtaining any consent required by law.
26. Sources of Information
We collect information directly from you; automatically from your browser, device, and interaction; from cookies and similar technologies; from payment, fraud, ecommerce, subscription, fulfillment, carrier, review, rewards, communications, analytics, and advertising providers; from marketplaces and business partners; from social platforms when you interact with us; from people who send a gift or referral; from public sources; and from affiliates or successors.
If you provide information about another person, you represent that you are authorized to do so for the stated purpose.
27. Purposes of Processing
We may process Personal Information to provide and administer products, Orders, subscriptions, accounts, returns, refunds, rewards, referrals, digital content, and support; authenticate users and payments; communicate transactional and safety information; process marketing choices; personalize the Services; measure and improve performance; conduct analytics and research; operate chat and other functions; advertise and measure advertising; detect and prevent fraud, misuse, security incidents, and illegal activity; preserve product and manufacturing records; comply with tax, accounting, dietary supplement, adverse event, sanctions, privacy, consumer, and other laws; respond to lawful process; establish, exercise, or defend legal claims; conduct audits and corporate transactions; and perform another disclosed purpose with any consent required.
We may create deidentified or aggregated information and use it for lawful purposes. We will maintain deidentified information in deidentified form and will not attempt to reidentify it except to test whether deidentification is effective or as permitted by law.
We may combine information collected through different interactions where lawful.
28. Cookies Pixels Session Replay Chat and Email Tracking
Tracking Technologies include cookies, pixels, tags, local storage, software development kits, application programming interfaces, session replay, heat maps, and similar tools.
Strictly necessary technologies support security, consent choices, cart, checkout, authentication, localization, load balancing, and core functions.
Analytics technologies measure traffic and performance. Functional technologies support chat, reviews, subscriptions, rewards, and preferences.
Advertising technologies measure campaigns, create or match audiences, and support advertising on other services.
Where consent is required, nonessential technologies will not operate until the visitor makes an affirmative choice.
The cookie preference center identifies then current categories, providers, purposes, and available durations. Technologies and providers may change.
A later tool is governed by the category selected only if that treatment is lawful and the change does not require renewed consent. Strictly necessary technologies cannot be disabled through the preference center.
Session replay may collect page layout, pointer movement, scrolling, clicks, taps, navigation, device information, and approximate location.
Where required by law, session replay will not operate before the applicable consent is obtained. We seek to suppress or mask typed text and to exclude payment, account, order history, and other sensitive pages.
Chat records are handled under Section 22. Email pixels and links may collect engagement information.
Advertising providers may receive identifiers, Internet Protocol address, browser and device data, page and event information, order value, and hashed contact information for measurement or audience matching.
Depending on the jurisdiction, these disclosures may be a sale, sharing, or targeted advertising. We do not sell Personal Information for money.
We do not knowingly sell or share information of a person under 16. We do not authorize advertising providers to use Consumer Health Data for their own purposes.
Use Cookie Settings to accept, reject, or modify nonessential categories. Use the Do Not Sell or Share My Personal Information link to opt out of sale, sharing, or targeted advertising.
We process a recognized Global Privacy Control or other legally required universal opt out signal as required for the browser, device, profile, or known account.
An opt out is not an opt out from strictly necessary processing. Browser Do Not Track signals are not processed unless law establishes a required standard.
29. Consumer Health Data Notice
Consumer Health Data means Personal Information that Applicable Law defines as health data, including information that identifies or is reasonably linkable to a consumer and identifies past, present, or future physical or mental health status, care, treatment, bodily functions, symptoms, measurements, diagnoses, medications, or health related interests or inferences.
Product browsing, purchase, review, chat, search, download, or subscription activity may reveal or support an inference about health interests.
The Company is generally not a health care provider, health plan, clearinghouse, or business associate governed by the Health Insurance Portability and Accountability Act.
Information submitted directly to the Company ordinarily is not protected health information under that law. It may be protected by consumer health data, general privacy, communications, security, or other laws described here.
We may collect Consumer Health Data from you, your device, your interactions with the Services, a person acting at your direction, service providers, and transaction partners.
We may use it to provide requested products and support; process transactions, delivery, returns, and subscriptions; respond to questions; investigate quality or safety; receive and report adverse events; prevent fraud; maintain records; comply with law; and establish or defend claims.
We will request a separate consent for another collection or use where required.
We may disclose Consumer Health Data to processors and service providers that support ecommerce, payments, fulfillment, shipping, subscriptions, customer support, communications, security, storage, legal compliance, and professional services, subject to contracts where required.
We may disclose it at your direction, to protect health or safety, during a corporate transaction, or as legally required.
We do not sell Consumer Health Data. If a transaction is deemed a sale under a consumer health privacy law, we will obtain the separate written authorization required before the sale.
Subject to jurisdiction, verification, exceptions, and Applicable Law, a consumer may request access, confirmation, a list of recipients, withdrawal of consent, or deletion of Consumer Health Data.
A deletion request may be transmitted to processors and other recipients as required.
Information may be retained where permitted for completing a transaction, safety and adverse event obligations, security, fraud prevention, legal compliance, claims, or another statutory exception.
Requests may be sent as stated in Section 32. An appeal may be submitted by replying to a decision with the word Appeal.
30. Disclosure of Personal Information
We may disclose Personal Information to ecommerce, payment, fraud, subscription, fulfillment, shipping, order tracking, communications, chat, review, reward, analytics, session replay, advertising, hosting, security, information technology, records management, professional, and other providers.
We may disclose it to marketplaces or partners for a transaction; to the public when you publish User Content; to an authorized agent or person at your direction; to authorities, litigants, insurers, advisers, and others for law, safety, fraud, and claims; and to an acquirer, lender, investor, affiliate, or successor in a corporate transaction.
Service providers and contractors are expected to process information under applicable contractual restrictions. Independent third parties process information under their own terms.
We may disclose identifiers, commercial information, Internet activity, device information, approximate location, and inferences to advertising providers where enabled.
That activity may constitute sale, sharing, or targeted advertising even though no money is exchanged. Opt out rights are described in Section 31.
31. Privacy Choices and United States State Rights
Depending on residence and law, you may have rights to confirm processing; access categories or specific information; receive a portable copy; correct inaccuracies; delete information; obtain information about sources, purposes, and recipients; opt out of sale, sharing, targeted advertising, or qualifying profiling; limit certain sensitive information uses; withdraw consent; appeal a denial; and receive equal service without unlawful discrimination.
Rights are subject to scope, thresholds, verification, exemptions, and retention grounds under Applicable Law.
Submit a request to cs@longevitypremier.com with Privacy Request in the subject line, call 1 877 529 1118 , or use a privacy request form made available on the Site.
Identify the right and state of residence. We may verify identity by matching information, account access, order details, address, or other proportionate information.
We may deny or limit a request we cannot verify, that is fraudulent or excessive, that concerns another person, or that falls within a legal exception. We will respond and permit appeals within the period required by law.
An authorized agent must provide evidence of authority. We may require the consumer to verify identity or confirm authorization unless a valid power of attorney or law provides otherwise.
An opt out request will not require verification beyond what is reasonably needed to identify and apply the preference. We may retain a suppression record to honor an opt out.
California notice. The categories in Section 25, sources in Section 26, purposes in Section 27, disclosures in Section 30, retention criteria in Section 33, and sale or sharing description in Section 28 constitute the general notice at collection and privacy disclosure.
We use sensitive information for permitted business purposes and do not use it to infer characteristics for unrelated purposes. California residents may also request information under Civil Code section 1798.83 where applicable.
We do not knowingly sell or share Personal Information of consumers under 16.
Financial incentives. A voluntary reward, referral, loyalty, email signup, text signup, discount, or promotional program may involve identifiers, contact information, commercial information, and program activity.
The program terms describe the benefit. We estimate the value of information based on expected incremental revenue, engagement, and administrative cost in relation to the benefit offered.
A participant may withdraw as stated in the applicable program terms. Withdrawal may result in loss of unredeemed benefits where permitted and disclosed.
32. International Privacy Rights Children and Contact
Where the GDPR, United Kingdom GDPR, Swiss data law, Canadian privacy law, Australian Privacy Principles, or another non United States privacy law applies, we process information on an applicable basis such as contract performance, legal obligation, legitimate interests, consent, or establishment and defense of claims.
A person may have rights of access, correction, deletion, restriction, portability, objection, consent withdrawal, and complaint to a supervisory authority. A right applies subject to the law and exceptions of the relevant jurisdiction.
Information may be processed in the United States and other countries where providers operate.
Where required, we use an approved transfer mechanism, contractual safeguards, adequacy decision, certification, consent, or another lawful basis. Contact us to request information about an applicable safeguard.
If appointment of a local representative or officer is required, then current representative information will be provided through a jurisdiction specific notice.
The Services are not directed to children under 18. We do not knowingly collect Personal Information online from a child under 13 or knowingly sell or share the Personal Information of a consumer under 16.
Contact us if you believe a child supplied information. We may request information sufficient to investigate and delete or restrict it as required.
Privacy questions, requests, and complaints may be directed to the Privacy Officer at cs@longevitypremier.com , 1 877 529 1118 , or Longevity Premier Nutraceuticals Inc., Attn Privacy Officer, 145 East Swedesford Rd, STE 1068, Wayne, PA 19087, United States.
A person requiring an accessible format may use the same contacts.
33. Retention Security and Privacy Notice Changes
We retain information for the period reasonably necessary and proportionate to the disclosed purpose, including providing transactions and warranties, managing accounts and subscriptions, meeting tax and accounting requirements, preserving product and adverse event records, maintaining consent and opt out evidence, preventing fraud, resolving disputes, enforcing agreements, and complying with law.
Criteria include the relationship, record type, sensitivity, risk, limitation period, legal requirement, operational need, and whether deidentification is feasible.
Legal holds, investigations, backups, and disaster recovery cycles may extend retention.
We use administrative, technical, contractual, and physical safeguards designed for the nature and risk of the information. No safeguard, transmission, or storage system is completely secure.
To the fullest extent permitted by law, we do not warrant absolute security. You must use reasonable account security and promptly report suspected compromise.
We will provide legally required breach notices. The Federal Trade Commission Health Breach Notification Rule may apply to qualifying health information incidents.
We may revise the privacy and tracking notice prospectively. We will post a revised effective date and provide additional notice or obtain consent where required for a materially different use of previously collected information.
Prior versions may be retained for legal and operational purposes. A privacy request does not require us to alter records that law requires us to preserve.
Part Five Disputes Liability and General Terms
34. Disclaimers of Warranties
Limited product warranty. Until the expiration or best by date stated on a package, and subject to proper storage and use, the Company warrants that a dietary supplement will materially conform to the identity, strength, and composition stated on its label.
To the extent permitted by law, the exclusive remedy is replacement or refund of the amount paid for the affected unit after compliance with Sections 14 through 16.
No employee, representative, reseller, reviewer, or other person may create a different warranty without an authorized writing.
Except for the express limited warranty and nonwaivable warranties, the Services, Content, Digital Content, products, and programs are provided as is, as available, and with all faults.
The Company Parties disclaim express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, noninfringement, quiet enjoyment, accuracy, completeness, security, uninterrupted access, compatibility, and results.
We do not warrant that a product will produce a particular health, financial, or other result.
A jurisdiction may prohibit a disclaimer or limit its scope or duration. In that jurisdiction, the disclaimer applies to the maximum extent permitted. Nothing disclaims a warranty that cannot lawfully be disclaimed.
35. Limitation of Liability and Allocation of Risk
To the fullest extent permitted by law, the Company Parties will not be liable for an indirect, incidental, special, consequential, exemplary, multiple, statutory, or punitive damage; loss of profit, revenue, opportunity, data, goodwill, or use; cost of substitute goods or services; business interruption; emotional distress; or damage arising from a third party, regardless of legal theory and even if advised that damage was possible.
To the fullest extent permitted by law, the aggregate liability of all Company Parties for all claims arising from or relating to the Services, Content, products, an Order, communications, Personal Information, or this agreement will not exceed the greater of one hundred United States dollars or the amount actually paid to the Company for the specific product or service giving rise to the claim during the 12 months preceding the event.
Multiple claims do not enlarge the cap.
These exclusions and cap do not apply to liability that Applicable Law prohibits the parties from limiting, which may include specified personal injury, product liability, fraud, gross negligence, willful misconduct, or statutory remedies.
The limitations apply notwithstanding failure of an exclusive remedy and are a fundamental allocation of risk reflected in the transaction.
36. Informal Resolution Arbitration and Opt Out
Notice required. Before commencing arbitration or litigation, a claimant must send an individualized written Notice of Dispute.
A notice to the Company must be mailed to Longevity Premier Nutraceuticals Inc., Attn Legal Notice of Dispute, 145 East Swedesford Rd, STE 1068, Wayne, PA 19087, with a copy to cs@longevitypremier.com .
It must include the claimant's name, contact information, account and Order information, facts, legal basis, requested relief, and personal signature.
The parties will attempt in good faith to resolve the matter for 60 days. A limitations period is tolled during that period. Completion is a condition precedent to a proceeding to the extent enforceable.
Agreement to arbitrate. Except for the exclusions below and a valid opt out, every dispute arising from or relating to the Services, Content, products, Orders, subscriptions, communications, tracking, recording, Personal Information, this agreement, or the parties' relationship, whether based on contract, tort, statute, fraud, privacy, consumer protection, or another theory and whether arising before or after the effective date, will be resolved by final and binding individual arbitration before one neutral arbitrator.
The Federal Arbitration Act governs this agreement to arbitrate.
Delegation. The arbitrator has exclusive authority to determine the interpretation, applicability, scope, formation, and enforceability of the arbitration agreement, including arbitrability and waiver, except that a court has exclusive authority to determine enforceability of the class and representative action waiver and to enforce the mass filing procedure.
A court may issue temporary relief to preserve the status quo pending arbitration.
Administrator and procedure. Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules and, for a mass filing, its Mass Arbitration Supplementary Rules in effect when filed, as modified by this agreement.
If that administrator cannot or will not administer consistently with this agreement, the parties will select another administrator or a court will appoint one.
The arbitrator may award individual relief available in court, must apply controlling law, and will issue a reasoned written decision.
Hearings may occur by documents, telephone, video, or in the county of the United States consumer's residence unless agreed otherwise. Fees are allocated under applicable rules and law.
Exclusions. Either party may bring an individual matter in small claims court while it remains within that court's jurisdiction.
Either party may seek judicial relief concerning infringement, misappropriation, unauthorized access, security, fraud, or misuse to protect intellectual property, data, the Services, or users.
A person may submit a complaint to a government agency. A nonwaivable claim for public injunctive relief will be handled as required by controlling law.
Opt out. You may opt out of this arbitration agreement by sending a personally signed notice within 30 days after first accepting it.
Send it by mail to the address above marked Arbitration Opt Out or by email to cs@longevitypremier.com with Arbitration Opt Out in the subject line.
Include your name, postal address, email address, and an unequivocal statement that you opt out.
Opting out does not affect another provision or a separate arbitration agreement. A rejection of a later arbitration amendment leaves the previously accepted version in effect where permitted.
37. Class Action Jury Trial Mass Filing and Limitations Period
Individual proceedings only. You and the Company may assert claims only in an individual capacity.
Neither may participate as a plaintiff, claimant, private attorney general, or class member in a class, collective, coordinated, consolidated, mass, or representative proceeding, except for administration of individual demands under the mass filing procedure.
An arbitrator may not consolidate different persons' claims or award relief for a person who is not a party.
If a particular waiver is unenforceable, the affected claim or remedy will be severed and handled as required while the remainder proceeds individually.
Mass filing procedure. If 25 or more substantially similar arbitration demands are submitted within 90 days by or with coordinated counsel, the parties will meet and confer concerning efficient administration.
Each side will select up to 10 demands for initial bellwether proceedings. Remaining demands and fees will be held in abeyance.
After the bellwethers, the parties will mediate for 90 days. Unresolved demands will proceed in batches not exceeding 50, subject to administrator procedures and equitable modifications.
Limitation periods are tolled for properly submitted demands while held. A court may enforce this procedure.
Jury trial waiver. If a dispute proceeds in court, each party knowingly and irrevocably waives trial by jury to the fullest extent permitted by law.
Contractual limitations period. To the fullest extent permitted by law, a claim must be filed within one year after it accrued or it is permanently barred.
If law prohibits a one year period, the shortest enforceable period applies. This provision does not shorten a limitations period that cannot lawfully be shortened and does not alter tolling expressly provided in Section 36.
38. Indemnification
To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the Company Parties from a third party claim, demand, investigation, loss, judgment, penalty, cost, or expense, including reasonable attorneys' fees, arising from your unlawful conduct, User Content, material breach, unauthorized resale, product alteration, infringement, fraud, intentional misuse, or violation of another person's rights.
This obligation does not require indemnification for a Company Party's own conduct to the extent prohibited.
We may control the defense with counsel of our choice. You must cooperate and may not settle in a manner imposing liability, admission, or obligation on a Company Party without written consent.
39. Chargebacks Remedies and Cumulative Rights
Nothing limits a lawful right to dispute an unauthorized or incorrect charge. Contacting us first may permit faster resolution.
While a payment dispute is pending, we may pause a separate refund, credit, reward, replacement, or collection concerning the same transaction to prevent duplicate recovery.
We may provide order, delivery, assent, communication, account, return, and fraud records to a payment provider.
Rights and remedies are cumulative unless expressly exclusive. We may seek injunctive relief, specific performance, damages, restitution, setoff, account restriction, cancellation, recovery of property, or another lawful remedy.
A knowingly false or duplicative dispute may result in refusal of future transactions and recovery of amounts lawfully due.
40. Governing Law and Forum
The Federal Arbitration Act governs arbitration.
Subject to it and mandatory consumer law, this agreement and a dispute are governed by Delaware law without regard to conflict rules.
A nonarbitrable dispute must be brought exclusively in a state or federal court located in Delaware, and each party consents to jurisdiction and venue, except for an eligible individual small claims matter or a consumer forum right that cannot be waived.
41. Notices for Particular Jurisdictions
California. Under Civil Code section 1789.3, complaints may be directed to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or 800 952 5210.
The provider is Longevity Premier Nutraceuticals Inc. at the contact information in Section 43. Fees are stated at checkout.
New Jersey. No provision waives a right or remedy under the New Jersey Truth in Consumer Contract Warranty and Notice Act or another law that cannot be waived.
Warranty disclaimers, liability limitations, indemnity, forum, and limitations provisions apply only to the extent permitted.
Non United States consumers. Mandatory rights concerning withdrawal, conformity, remedies, jurisdiction, privacy, and unfair terms remain effective.
An arbitration, forum, warranty, return, or liability term applies only to the extent enforceable in the consumer's residence. Lawful exceptions may apply to unsealed health goods, personalized goods, and Digital Content supplied after required consent.
42. Changes Termination and Survival
We may revise this agreement prospectively by posting a new effective date. We will provide notice, renewed assent, or consent where required for a material change.
An Order is ordinarily governed by the version effective upon acceptance. Subscription changes are governed by Section 12. Arbitration changes are subject to the rejection and opt out rules stated in Section 36 and controlling law.
We may suspend or terminate access, an account, a program, or a relationship for breach, risk, nonpayment, illegality, safety, unavailability, or another lawful reason.
You may stop using the Services. Subscription cancellation requires the process in Section 12.
Provisions that by nature should survive will survive, including payment, licenses, intellectual property, privacy records, disclaimers, liability limits, indemnity, dispute provisions, governing law, and general provisions.
43. General Provisions and Contact
This document, transaction specific disclosures, and expressly incorporated terms constitute the entire agreement concerning their subject and supersede prior communications.
A waiver must be in an authorized writing and applies only to the stated instance.
If a provision is invalid, it will be enforced to the maximum lawful extent and severed without affecting the remainder, subject to Section 37.
You may not assign this agreement without consent. We may assign it to an affiliate, successor, acquirer, or in connection with financing or a corporate transaction.
No person is a third party beneficiary except a Company Party entitled to enforce a protection stated for it.
Events beyond reasonable control excuse delay or nonperformance to the extent caused, including disaster, epidemic, war, terrorism, government action, embargo, sanctions, labor dispute, utility or network failure, cyberattack, supplier shortage, carrier event, payment network event, or third party service failure.
This agreement does not create an agency, partnership, employment, fiduciary, or joint venture relationship.
The English version controls over a convenience translation to the extent permitted.
Customer service and legal correspondence may be directed to:
Longevity Premier Nutraceuticals Inc.
145 East Swedesford Rd, STE 1068
Wayne, PA 19087
United States
1 877 529 1118
Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time,
excluding federal holidays
Returns must be sent only to the address stated in a valid Return Authorization.



