Longevity Premier Nutraceuticals Inc. Return Policy
At Longevity Premier Nutraceuticals Inc., we are committed to our customers' satisfaction. We understand, however, that there may be occasions where you need to return an item. The following return policy clarifies your rights, responsibilities, exceptions, and limitations that may apply to you.
Domestic Customers Return Policy (within the United States)
Returns Window: You may return an item within 90 days of the original purchase date for a refund of the purchase price, minus any shipping, handling, or other costs.
Product Condition: Items must be returned in their original condition, in original packaging (where possible), and with all paperwork and accessories for full credit. If you bought a single bottle of a product, and have used less than half of the original quantity, we will accept it for return. However, if multiple bottles of the same product were purchased, no more than one bottle can be opened. Likewise, if multiple different products were purchased, no more than one bottle can be opened and used.
Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to our error. In such cases, a prepaid shipping label will be provided. As a gesture of goodwill and not as an obligation, Longevity Premier Nutraceuticals Inc. may, at its sole discretion, opt to cover the costs of return shipping even in instances where the return is not a result of an error on our part.
Return Address: Please send returns to: Longevity Premier (CA return processing), 9191 Bolsa Ave, Ste 120 PMB 188, Westminster, CA 92683-5549, USA.
Refunds: Refunds are processed within 3 to 5 business days upon receipt of the returned product. Refunds will be credited to your original method of payment.
International Customers Return Policy (Outside of the United States)
Due to the complexity and high costs of international shipping, returns from international orders are generally not accepted. However, in cases where there are no tariffs for product re-entry, we may consider returns on a case-by-case basis. Please contact our customer service department for further assistance. Note that the cost of return shipping, potential transit damages, and any customs fees upon re-entry to the U.S. will be the responsibility of the customer.
The following items are non-returnable:
- Gift card(s)
- Clearance item(s)
- Promotional item(s) or item(s) marked as final sale
- Any membership(s)
Our return policy is not designed for sampling purposes. We reserve the right to charge an additional restocking fee of up to 35% of the purchase price for repeat returns from the same customer or address. In addition to this, we also retain the authority to decline the return request entirely if we discern an abuse of our return policy.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us directly.
Health Benefits and Efficacy
Longevity Premier Nutraceuticals Inc. relies on robust industry, academic, and governmental research to underscore potential benefits of our products. However, individual responses to dietary supplements can significantly vary due to personal health history, lifestyle, genetics, and other factors. Therefore, we cannot guarantee specific health outcomes or benefits for each individual. Nor can other health supplement(s) or pharmaceutical products. It's important to consult with a healthcare professional before starting any new dietary supplement regimen.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.
By making a purchase from Longevity Premier Nutraceuticals Inc., you confirm that you have read, understood, and agree to our return policy. If you have any questions regarding this policy, please contact our customer service team at firstname.lastname@example.org. We appreciate your understanding and continued support.