Effective Date: October 29, 2026
This policy applies to orders placed directly with Longevity Premier Nutraceuticals Inc. through longevitypremier.com. Shipping arrangements for wholesale, bulk ingredient, private label, and other business orders may be governed by separate written terms.
Orders are typically shipped within 24 hours of being placed. Orders placed on publicly observed holidays may be processed on the next business day.
Additional processing may be needed to verify order information or prepare international shipments. If we cannot ship within the stated timeframe, we will notify you of the delay and explain your options to accept a revised shipping date or cancel the unshipped items for a refund.
We offer domestic shipping through USPS, UPS, and FedEx. Available services depend on the delivery address and order details.
| Order type | Shipping charge |
|---|---|
| Auto delivery orders | Free standard shipping through USPS |
| Single purchase orders with a merchandise total over US$30 | Free standard shipping through USPS |
| Single purchase orders with a merchandise total of US$30 or less | Calculated and displayed at checkout |
| Optional shipping upgrades | Additional charge displayed at checkout |
Free shipping applies to the qualifying standard service. Customers may select another available service by paying the additional charge.
The following estimates begin after the carrier receives your package. Processing time is additional.
| Shipping service | Estimated transit time |
|---|---|
| USPS Ground | 3 to 5 business days |
| USPS Priority Mail | 1 to 3 business days |
| UPS, FedEx, and other expedited services | Depends on the selected service |
| International shipping | Generally 5 to 21 business days |
Delivery estimates depend on the destination and service. Holidays, weather, customs inspections, and carrier disruptions may extend transit time. An estimated arrival date is not a guaranteed delivery date unless expressly stated.
See our shipping service information for additional details.
We send a shipping confirmation to the email address associated with your order when the shipping label is created. Tracking information is included when available.
A shipping confirmation may arrive before the carrier collects or scans the package. Tracking updates begin when the carrier processes the shipment.
For international postal shipments, a local postal service may handle final delivery. Tracking availability and update frequency vary by destination.
Please check your delivery address carefully before placing an order. Include the recipient's name, street address, apartment or suite number, city, state or province, postal code, and country.
If you need to correct an address, contact us immediately. Include your order number and the complete corrected address. We will make reasonable efforts to help before shipment. Changes cannot be guaranteed once processing has begun.
After shipment, delivery changes depend on the carrier's services and restrictions. Additional carrier charges may apply.
We ship to eligible international destinations. Available services and shipping charges are displayed at checkout. If no shipping option appears for your destination, contact us to discuss whether a manual arrangement is available.
Unless checkout or your invoice expressly states otherwise, import duties, taxes, brokerage fees, and customs charges are separate from shipping charges. These amounts are the recipient's responsibility.
Customers must confirm that the products they order may legally enter their destination country. Customs authorities may request identification, documentation, or payment before releasing a shipment. Respond promptly to these requests to help prevent delays.
Contact us before placing an international order over US$500 or an order intended for resale.
Please review our international shipping information before ordering.
If your package has passed its estimated delivery date, contact us with your order number and tracking information. We will review the shipment and help determine the appropriate next steps.
If tracking shows delivery but you cannot locate the package, check nearby delivery locations, household members, your building's reception area, and the carrier's delivery details. Contact us promptly if the package remains missing.
Report visible shipping damage, an incorrect item, or a missing item within seven days after delivery. Keep the products, shipping carton, packaging, and labels until we provide instructions. Photographs may help us investigate.
We review delivery claims using the order information, carrier records, and other relevant evidence. Any replacement, reshipment, or refund will be handled under our return policy and applicable law.
An incorrect address, an unclaimed package, unpaid import charges, or refused delivery may cause a shipment to be returned.
Refusing delivery does not automatically cancel an order or authorize a refund. Any eligible refund may be adjusted for applicable shipping and other unrecoverable charges as described in our return policy. Different treatment applies when the issue results from our verified error or applicable law requires it.
Return eligibility, authorization, return shipping costs, and refund processing are governed by our return policy.
Original shipping and handling charges are generally nonrefundable, except for a qualifying error attributable to Longevity Premier or where required by law. Obtain return authorization and shipping instructions before sending products back.
For shipping assistance, please provide your order number and the email address used at checkout.
Email: cs@longevitypremier.com
Phone or text: 1 877 529 1118
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding federal holidays
Online: Contact customer service
Shipping services and rates may change for future orders. The shipping terms presented when you place your order apply to that purchase. Nothing in this policy limits rights or remedies that applicable law protects.
