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Can I change my shipping address after ordering?
It is possibly, but please contact us as soon as possible. We will do our best to help before your order leaves our warehouse. However, this cannot be guaranteed.
If your order has not shipped yet
We may be able to update the shipping address before your package leaves our warehouse.
If a shipping label has already been created but the package has not yet shipped, we may be able to void the original label and create a new one with the corrected address.
An address change cannot be guaranteed. Our warehouse begins processing orders shortly after they are received, and most domestic orders ship within one business day.
What should I send us?
Please contact us immediately and include:
- Your order number
- Your name
- The original shipping address
- The complete new shipping address
- A phone number or email address where we can reach you
The sooner you contact us, the better the chance that we can update the address before your order ships.
If your order has already shipped
Once a package has been transferred to the carrier, we normally cannot change the shipping address ourselves.
Depending on the carrier and shipping service, you may be able to request a delivery change directly through the carrier.
Check your tracking information and contact the carrier as soon as possible if your package is already in transit.
Contact us as soon as you notice the problem. Messages are answered in the order received.
Address mistakes happen. If the order is still within our control, we will make a reasonable effort to correct it before shipment.
Phone support is provided by callback. Please leave a message and our customer service team will return your call.
Contact Customer Service
