Effective Date: October 29, 2026
This policy explains how to cancel or change an auto delivery plan. A single purchase does not enroll you in recurring deliveries.
By enrolling in auto delivery, you authorize recurring orders at the price and frequency disclosed when you enroll. Applicable taxes and disclosed shipping charges may apply.
Your plan continues until you cancel it or we end it under our auto delivery terms.
The fastest way to manage auto delivery is through your online account. You can cancel, skip a delivery, pause, reactivate, or change available plan settings without waiting for customer service.
Completed online changes take effect immediately for future orders that have not entered processing. They do not reverse orders already processed.
An automatic confirmation email is sent to the email address on your account after you complete a change. Keep this email for your records. If it does not arrive, check your spam folder and review your account to verify the update.
You may also request assistance through these methods:
Requests are handled in the order received during customer service hours. These requests require manual processing. Response times depend on the volume of requests received.
For the fastest updates, especially near your next renewal date, use your online account. For changes requested through customer service, review the confirmation to verify that the requested adjustment has been completed.
Provide enough information to identify your plan. Your name, account email address, and enrolled product will usually be sufficient. If you want to cancel every auto delivery plan on your account, state that clearly.
Customer service processing time does not change the receipt time used to determine whether a cancellation request was timely.
You may cancel auto delivery at any time without a cancellation fee or minimum shipment requirement. You do not need to provide a reason or accept an offer to cancel.
To prevent your next renewal, submit your cancellation by 11:59 p.m. Eastern Time on the calendar day before the renewal date shown in your account or renewal reminder.
We will also honor a cancellation received on the renewal date if it reaches us before renewal processing begins.
An online cancellation takes effect when you complete the cancellation process. A cancellation submitted by email, phone, text, or voicemail takes effect when we receive enough information to identify the plan and your request to cancel it.
Requests received outside customer service hours retain their original receipt time. A delay in processing the request or sending confirmation does not postpone an otherwise valid cancellation.
Cancellation stops future renewals. It does not automatically cancel an initial purchase or a renewal order that has already been processed.
Once a renewal charge has been successfully processed, the resulting order is not eligible for routine cancellation. This applies even if the order has not yet shipped.
We may attempt to stop an order when operationally possible. A request to stop an order does not guarantee cancellation. Any exception must be confirmed by us.
If we process a renewal despite receiving a timely cancellation, we will promptly refund the resulting renewal charge.
Canceling auto delivery does not automatically entitle you to a refund for an authorized order already processed.
Returns, refund eligibility, return shipping costs, and permitted deductions are governed by our return, refund, and exchange policy. Obtain any required return authorization before sending products back.
Refusing delivery does not cancel your auto delivery plan or guarantee a refund. Returning an order also does not cancel future renewals unless you separately request cancellation.
Skipping a shipment or pausing your plan does not cancel auto delivery. A skip affects only the selected shipment. A pause resumes according to the date or conditions shown when you confirm it.
Changes to quantity, delivery frequency, shipping address, or payment information apply to future orders that have not entered processing. We cannot guarantee changes to an order already processed.
To stop all future renewals, select cancellation rather than a skip or pause.
Cancellation ends eligibility for benefits tied to future auto delivery orders.
You may reactivate a canceled plan through your online account. Reactivation requires your affirmative consent to the prices and terms presented at that time. The reactivation takes effect immediately once completed. Future orders follow the schedule shown in your account.
Previous promotional prices or expired offers are not guaranteed. We do not charge a cancellation fee or recover a properly earned discount solely because you cancel.
Unsubscribing from marketing messages does not cancel auto delivery. A declined payment or expired card does not constitute a cancellation request.
Use one of the cancellation methods above to end future renewals.
This policy supplements our auto delivery terms. Those terms control if there is a conflict concerning the operation of an auto delivery plan.
Nothing in this policy limits rights concerning unauthorized charges, defective products, required refunds, or cancellation rights protected by applicable law.
Longevity Premier Nutraceuticals Inc.
Online account: Manage auto delivery
Email: cs@longevitypremier.com
Phone or text: 1 877 529 1118
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding federal holidays.
