Depending on your country, order size, and the products you are purchasing, you may see several shipping options at checkout.

These can include services from:

• USPS
• APC Postal Logistics
• DHL Express
• FedEx
• UPS
• Other international delivery partners

Not every carrier or service is available for every destination.

If speed is your priority

DHL Express, FedEx, and UPS are usually better choices when you want faster delivery and more detailed tracking.

Express carriers often provide:

• Faster international transportation
• More frequent tracking updates
• Delivery directly to your address in many countries
• Assistance with customs clearance
• Better visibility if something delays the shipment

They can also cost more. Depending on your country, there may be additional customs, brokerage, administrative, or clearance charges.

If keeping the shipping cost down is more important

Postal and economy services can be a good choice when you are comfortable allowing more time for delivery.

A postal shipment may begin with USPS or another logistics provider and later be transferred to your country's postal service for final delivery.

That can mean:

• Longer delivery times
• Fewer tracking updates
• Several days with no visible tracking activity
• Final delivery by a company different from the one that first accepted the package in the United States

A gap in tracking does not automatically mean the package is lost.

Do you prefer another shipping option?

The shipping choices shown at checkout are not necessarily the only possibilities.

If you would like to use a shipping service that is not listed at checkout, particularly a service from a major carrier such as DHL, FedEx, UPS, or USPS, please contact us before placing your order.

Tell us which carrier or service you would prefer, your destination, and what you would like to order.

We cannot promise that every service will be available for every destination or product, but we may be able to help arrange another shipping option.

There is no single best carrier

The best option depends on what matters most to you.

If speed and tracking are most important, an express carrier may be worth the extra cost.

If price matters more and your order is not urgent, a postal or economy service may make more sense.

This is one of the easiest things to misunderstand.

An international order usually goes through several stages:

A carrier's transit estimate does not necessarily include the amount of time your package may spend in customs.

A package can travel from the United States to your country very quickly and still take several additional days to reach you.

Extra time can come from:

• Customs inspections
• Duties or taxes that need to be paid
• Requests for additional information
• Weekends and holidays
• Local postal delays
• Severe weather
• High shipping volume
• Transportation disruptions
• Delivery to remote areas

If you need your order for a trip, event, or specific date, give yourself extra time.

International delivery dates are best treated as estimates rather than promises.

International orders may be subject to additional charges when they enter the destination country.

Depending on local laws, regulations, and customs procedures, these charges may include:

• Import duties
• Tariffs
• VAT
• GST
• Customs taxes
• Brokerage charges
• Clearance fees
• Administrative fees
• Carrier disbursement fees
• Storage charges

These charges are determined by the destination country's customs authorities, local regulations, and in some cases the carrier handling the shipment.

They are not set or controlled by Longevity Premier.

Your choice of carrier can affect how these charges are collected

Customers often ask whether the shipping method they choose can make a difference.

Based on feedback we have received from international customers over the years, customers who choose USPS very rarely report back to us that they were asked to pay additional duties, tariffs, or customs charges before receiving their packages.

By comparison, customers who choose commercial express carriers such as DHL, FedEx, or UPS very frequently report to us that duties, taxes, tariffs, customs charges, or other import related fees were collected or requested before or at the time of delivery.

Commercial carriers generally have formal customs clearance procedures and may contact the recipient directly when customs charges, taxes, documentation, or payment are required.

Depending on the carrier, country, and service, they may also charge brokerage, advancement, disbursement, administrative, or clearance related fees.

Postal shipments can move through a country's national postal and customs system differently. The way duties, taxes, or other charges are assessed and collected can vary considerably from one country to another.

Choosing USPS does not make an order exempt from duties, tariffs, taxes, or other import charges.

A USPS shipment can still be inspected by customs, assessed charges, delayed, or held until payment or additional information is provided.

Whether any charge applies is ultimately determined by the customs authority and laws of the destination country.

Longevity Premier cannot predict or guarantee whether a particular shipment will be charged.

Consider both delivery speed and possible import costs

If faster delivery, more detailed tracking, and customs support are most important to you, DHL, FedEx, or UPS may be the better choice.

If you are comfortable allowing more time for delivery, USPS may be worth considering when it is available for your destination.

The right choice depends on your priorities, your country's import procedures, the products in your order, and the value of the shipment.

You may also contact us if you would like to discuss the shipping options available for your destination.

A supplement that is freely sold in the United States is not automatically allowed into every other country.

Countries have their own rules for products such as:

• Vitamins
• Minerals
• Herbs
• Botanical ingredients
• Amino acids
• High dose nutrients
• Combination formulas

A product that is considered a dietary supplement in the United States may be treated as a medicine, regulated health product, or restricted item somewhere else.

The amount you order can matter too.

A few bottles for personal use may be treated differently from a carton containing a large quantity of the same product.

If you are unsure whether a product can be imported into your country, check with your local customs or health authority before ordering.

Customers sometimes assume that if one bottle is allowed, ten or twenty bottles will be treated exactly the same way.

That is not always the case.

Larger quantities may raise questions about whether the shipment is for personal use or commercial resale.

Customs may pay closer attention to an order because of:

• A higher declared value
• Many units of the same product
• Large package size
• Local import thresholds
• Commercial use rules
• Resale requirements

Depending on the order and destination, there may be another shipping service or arrangement worth considering.

It is often easier to review these details before an order is shipped than to solve an avoidable customs or transportation problem afterward.

If you are interested in selling or distributing Longevity Premier products in your country or region, please contact us before placing a larger order.

We welcome inquiries from:

• Distributors
• Retailers
• Wellness professionals
• Health related businesses
• Online sellers
• Other businesses interested in resale

Tell us:

• Your country or region
• The products you are interested in
• The approximate quantity you are considering
• Whether you plan to resell the products
• Any shipping carrier or service you prefer
• A little about your business and market

If there is an opportunity to work together, we can discuss purchasing, shipping, quantities, territory, and possible distribution arrangements directly with you.

A distributor or resale order can have different shipping and customs considerations from a normal personal order, so contacting us before purchasing is usually the best place to start.

This is easy to overlook.

Some customs authorities or carriers may ask the recipient for identification before releasing an international package.

For that reason, it is best to enter your name exactly as it appears on your identification.

Avoid using a nickname, shortened name, or someone else's name unless that person will actually be receiving the package.

If customs asks for identification and the name on the shipment does not match the recipient's identification, the package can become harder to clear.

For a domestic shipment, an incorrect phone number may never cause a problem.

Internationally, it can.

A carrier may need to reach you about:

• Customs clearance
• Duties or taxes
• Identification
• Missing address information
• Delivery instructions
• A missed delivery
• A package being held for pickup

Use a phone number that you actually answer and make sure the country code is correct.

The same goes for your email address.

Until your order arrives, it is worth checking your inbox, spam folder, text messages, and voicemail for anything related to the shipment.

Sometimes a package is simply waiting because the carrier has not been able to reach the recipient.

Depending on where you live, the carrier or customs authority may ask for information such as:

• A tax identification number
• National identification number
• Importer number
• Personal customs number
• Other locally required identification

These requirements come from the destination country, not from Longevity Premier.

If a legitimate carrier contacts you requesting information for customs clearance, responding promptly can help keep the shipment moving.

At the same time, be cautious with sensitive information.

If something does not look right, do not click an unfamiliar link in a text message or email. Go directly to the carrier's official website, enter your tracking number, and verify the request there.

International addresses can be surprisingly complicated.

Make sure you include everything your local delivery service normally needs, such as:

• Full recipient name
• Street number and street name
• Apartment, flat, or suite number
• Building name
• City
• State, province, county, or region
• Postal code
• Country
• Telephone number

If your building has a tower number, gate, security desk, access code, or other delivery detail, include it whenever appropriate.

A small address mistake is much easier to fix before a package leaves our facility than after it has reached another country.

If you are traveling, sending an order to your hotel may seem convenient.

It can also be risky.

International packages do not always arrive on schedule. A customs delay of several days could mean your package arrives after you have already checked out.

Think carefully before using:

• Hotels
• Vacation rentals
• Temporary residences
• Conference venues
• Cruise departure points
• Short term business addresses

Whenever possible, use an address where someone can still receive the package if delivery takes longer than expected.

Tracking messages involving customs can sound alarming.

You may see wording such as:

• Customs clearance
• Clearance event
• Import processing
• Awaiting customs clearance
• Held for customs review

Often, this is simply part of the normal process.

Customs may be checking the declaration, reviewing the contents, calculating taxes, waiting for information, or working through a backlog.

If the status remains unchanged for an unusually long time, check whether the carrier is waiting for something from you.

Customs authorities have the right to inspect imported packages.

That means your order may occasionally arrive looking as though the box was opened and resealed.

That alone does not necessarily mean the package was mishandled.

If the products themselves are damaged, opened, missing, or appear compromised, take photographs before discarding anything and contact us.

Keep the shipping box and packing materials until the situation has been reviewed.

International tracking does not always update in real time.

It is normal to occasionally see:

• Several updates in a few hours
• No updates for several days
• The same location shown repeatedly
• A customs status that does not change
• Several new scans appearing all at once

Postal systems in different countries do not always exchange tracking data immediately.

So if nothing has changed for a few days, it does not necessarily mean the package has stopped moving.

Express carriers usually provide more frequent updates, but even express shipments can appear to stop while customs is processing them.

Unfortunately, international delivery creates an opportunity for scammers.

Fraudulent text messages and emails often claim that:

• A customs payment is due
• Your address is incomplete
• A delivery fee must be paid
• Your package will be returned unless you click a link

Some legitimate shipments really do require payment of duties or taxes, so these messages can be difficult to judge.

A safer approach is:

1. Do not immediately click the link.
2. Compare the tracking number with your actual order.
3. Go directly to the carrier's official website.
4. Enter the tracking number yourself.
5. Check whether any payment or information is actually required.

When in doubt, contact the carrier through the contact information on its official website.

While you should be cautious about scams, you should not ignore a legitimate request from the carrier.

If customs needs information or payment and does not receive it, the package may eventually:

• Be returned
• Accumulate storage charges
• Be considered abandoned
• Be handled according to the destination country's rules

If a verified carrier or customs authority contacts you about your shipment, respond as soon as you reasonably can.

Customers occasionally ask whether an order can be declared at a lower value or marked as a gift to avoid import charges.

We cannot do that.

International customs documents must accurately describe the shipment and its value.

If merchandise was purchased, it cannot be falsely declared as a gift simply to reduce duties or taxes.

Accurate customs information helps protect both the customer and Longevity Premier from unnecessary delays, penalties, confiscation, or other import problems.

At first glance, placing two or three smaller orders instead of one large order may seem like a way to save money.

Sometimes it helps. Sometimes it makes the total cost higher.

Each separate package may have its own:

• Shipping charge
• Customs processing
• Duty or tax calculation
• Brokerage fee
• Administrative fee

At the same time, one very large shipment can sometimes be subject to different import requirements.

There is no single rule that works for every country.