Frequently Asked Questions - Manage subscription, update billing and s

Question: How to manage, change, cancel or reactivate a subscription, or skip a shipment?

Answer: It can be easily done. Simply log in and make an instant change effective immediately. It takes less than a minute to do so. To make a change, simply click here.

Step 1. Log in

Step 2. Choose a subscription.

Step 3. Make any change needed. Once the change is made, an automated email confirmation will be sent to email on file for your record. All changes made will be effective immediately.

To manage, change, cancel or reactivate a subscription, or skip a shipment, click here. If you need additional assistance, please file a support ticket with us, by click here. One of our customer team member will get back to you between one to two business days.

FAQ

Question: What is the average transit time for delivery?

Answer: For free domestic economy shipping, it will be shipped through USPS. On average, it takes 3 days for USPS to complete delivery. For domestic shipping through UPS and FedEx, it depends on the selected option. For international economy shipping, it normally takes 5 to 21 business days depending on destination. The delivery time may be significantly delayed due to pandemic in certain countries. For international orders shipped through UPS, FedEx or DHL, it depends on the selected option.

Question: What is the average processing time?

Answer: The average processing time is less than 24 hours.

Question : Where can I find the tracking information for my order?

Answer : An automated shipping confirmation email will be sent to the provided email associated with an order when shipping label is created by our warehouse. The subject for this email is "Your order from LongevityPremier is on its way!" Alternatively, you can track your order by click here.

Question : Can you provide the shipping carrier tracking URL?

Answer : USPS (Free Domestic Shipping / Priority Shipping / International) : For more information and track a package,click here.
UPS (Domestic / International) : For more information and track a package, click here.
FedEx(Domestic / International) : For more information and track a package, click here. APC (Economy International): For more information and track a package, click here.

Question : Are international orders insured?

Answer : Yes. All international orders are insured.

FAQ

Question: What is the average transit time for delivery?

Question: What is the average processing time?

Question : Where can I find the tracking information for my order?

Question : Can you provide the shipping carrier tracking URL?

Question : Are international orders insured?

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